Resume
Profile
Accomplished Learning and Development Professional with 15 years’ experience driving employee success by providing coaching, training, motivational support, and dynamic instructional tools. Passionate about crafting a holistic approach to talent development and leveraging the employee learning experience to enhance satisfaction and retention rates.
Skills
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Employee Training
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Program Implementation
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Budget Management
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Instructional Design
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Needs Assessment
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Policy Development
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Course Development
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Internal Coaching
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Strategic Planning
Education
Master of Education in Education Technology
University of Arkansas | Fayetteville, AR | Expected Graduation 2020
Bachelor of Arts in Film & Video, Minor in Journalism/Public Relations
Georgia State University| Atlanta, GA | 2008
Experience Summary
DISCOVERY, INC. · 2013 - Present
Office Manager
Provide end-to-end management and oversight of office functions including operations, new hire orientation and set-up, event planning and execution and staff development. Design instructional materials for regional training initiatives. Ensure office efficiency and align local activities with corporate goals and objectives.
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HENNESSY PORSCHE · 2005 - 2013
Dealer Administrator
Conduct the pre-screening process for job applicants. Design, develop and implement staff training initiatives. Create procedural manuals and reconcile expense reports. Consistently upheld company policies and procedures.
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NANSTON DENTAL GROUP · 2001 - 2004 Office Manager
Oversaw and directed all office operations including staff training and development, monthly staff meetings, goal setting, incentive programs, new hire orientations, benefits administration, and ensuring quality customer care and patient management.
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